Supported Living schemes for adults is to develop and sustain an individual’s capacity to live independently. This provides a stable environment and extra help for vulnerable people. Residents and support staff are based within the same building. It is the support linked to the building where the service is delivered and this means the service user has to live at a certain address to receive the support.


This is a combination of housing and support services intended as a cost-effective way to help people live more stable, productive lives. Supported Living Accommodation is widely believed to work especially well for those who face complex challenges—individuals and families confronted with serious, persistent issues. These may include substance abuse, addiction or alcoholism, mental illness, or other serious challenges to a successful life and who also have very low incomes.


Placements are offered subject to referral and full assessment of the client’s needs.  Clients are fully involved and will be invited to view suitable placements prior to making a choice. Costs will be agreed with the placing authority as part of the planning process. Clients are likely to have been allocated a Personal Budget and may be receiving Direct Payments.


Supported Living Accommodation can be coupled with other social services, such as job training, life skills training, alcohol and drug abuse  education and prevention programs and case management to people in need of assistance, including people suffering with mental health, acquired  brain injury, or learning disability.

Who we support and How

We look to employ enablers, individuals who are capable to support our individuals in need to lead them to a life of independence as a fundamental goal of ours. We offer services to
Mental Health individuals including with past substance abuse and challenging behaviour
Learning disabilities individuals on the autism spectrum
Physical disabilities people who need support or accommodation specified to support their mobility challenges. We create bespoke environments to these individuals.


Our model is based on the following accommodation type:

Tenants live in a shared house or bungalow and have their own bedroom, ideally with an en-suite bathroom or wet room, but share every other part of the property with other tenants. Accommodation should, at a minimum, include a fully equipped kitchen and a communal living/dining area.  Group sizes in this type of tenancy would generally be small, normally between 2 and 6 tenants depending on the size of the property and communal areas.

Within these schemes, there is usually shared or ‘core’ support.  All properties are tenancy based, with the landlord being separate from the support provider.

We understand that individuals from all lifestyles can become our client. Our non-judgemental approach to support is to provide individuals the best possible services for their wellbeing and independence where we work closely with health & social care authorities and voluntary organisations.


Our accommodation, support and care services will support people to make positive changes to their lives. Our highly trained staff will be dedicated to making a difference to individuals regardless of whatever circumstance they may be in due to the use of drugs and alcohol. We believe that with support, individuals have the ability to change their lives in a positive way and reach their goals and aspirations.

Nwando Care Supported Living Services will provide the following support and care provisions:

Support in life Skills

  • Budget planning – prioritising finances for essential items and payments
  • Support in finding suitable accommodation
  • Support in maintaining tenancy
  • Support in shopping and purchasing items
  • Meal preparation and cooking
  • Monitoring physical health & diet
  • Support in food hygiene and safe storage
  • Understanding nutrition
  • Support in tidying, cleaning and maintaining living environments
  • Support with laundry – safe use of iron, washing machine and dryer
  • Maintaining of personal hygiene to a socially acceptable level
  • Accessing other services

Support with benefits and bill payments

  • Support in gaining benefit entitlements
  • Support in claiming housing benefit
  • Support in liaising with benefit officials / advocacy
  • Support in filling out forms etc
  • Support in setting up bill payments for rent and other bills, debts etc
  • Support in opening up a bank, post office, savings account

Accessing other services, agencies and health services

  • Support in accessing training, education & employment opportunities
  • Support in accessing specialist drugs and alcohol services
  • Support in registering with GPs, Dentist, and Opticians etc
  • Support in arranging and attending appointments
  • Support in liaising with social workers, care co-ordinators and other health professionals
  • Support in appointment keeping
  • Support in liaising with benefits agencies and advocacy etc
  • Health & Safety advice
  • Support in Health & safety within the home
  • Support in security of the home
  • Support in fire safety in the home

Additional Support

  • Companionship support – somebody to spend time with and share experiences
  • Emotional Support
  • Support in time-keeping
  • Accommodation based re-housing / move on
  • Organising holidays and social / recreational events
  • Support in maintaining religious and cultural beliefs
  • Support in establishing new social networks
  • Support in liaising with relatives, friends and carers
  • Support in mediating over disputes with neighbours or other tenants
  • Distraction techniques for individuals who experience mental health issues
  • Support in pursuing interests and hobbies
  • Support in general maintenance of property / home

Personal Care

  • Support and assistance with personal hygiene (help with bathing and assist with dressing)
  • Monitoring and administration of medication
  • Support in ordering prescription and medication delivery
  • Support in weight management